Privacy policy

KitchenTime takes your personal privacy seriously and we strive to always protect your personal data in the best possible way. Our goal is to comply with current laws and regulations regarding personal data protection and to provide you with the highest possible transparency and information about our routines and processes. With this policy, we want to help you understand what kind of information KitchenTime collects and how it is used.

KitchenTime AB, company registration numer 556826-1357, Bredgränd 8 (office, no customer reception), 753 20 Uppsala, Sweden, privacy@kitchentime.com, is the data controller and is responsible for the processing of your personal information.

When do we process your personal information?

When you make a purchase, use our website, contact our customer service or interact with us in any other way we collect personal information about you. The main purpose of the collection is to enter into a purchase agreement with you as a customer or to in other ways provide you with products, services and offers.

The personal data we collect

KitchenTime collects the following data about you as a customer:

  • Name
  • Address
  • Phone number
  • E-mail address
  • Door code (in cases where we have received that information)
  • Date of birth (in cases where we have received that information)
  • Information about usage of the KitchenTime website
  • Order history
  • IP address
  • Information about products and offers you have showed interest in and how you interacted with our newsletters

Why do we process your personal information?

We process your personal information in order to:

  • Provide goods, services and fulfill our obligations to you in relation to your purchase.
  • Help you when contacting our customer service
  • Provide attractive and relevant offers and enhance your experience as a visitor to our site and when you place an order on our site.
  • Complete commitments related to the handling of warranty, complaint and return matters
  • Develop our services, products and offers to make them more attractive to you as a customer
  • Follow current legislation
  • To send personalized marketing campaigns and service specific emails. You can easily retract your consent by contacting us via e-mail at: asiakaspalvelu@kitchentime.fi

Legal basis for collecting personal data

All collection of personal data performed by KitchenTime has a legal basis. The data can be processed as part of our fulfilling our obligation to you as a customer in relation to the purchase  you have made with us and thereby our completion of the agreements entered into. The personal data may be processed based on your specific consent, which needs to be freely given and based on an understanding of its implications in order for it to provide a legal basis. 

In some cases, your personal data may be processed based on legitimate interests, which may, for example, involve an analysis of your behavior on our website in order to provide you with a tailor-made experience.

Finally, personal data may be collected and processed to allow KitchenTime to comply with legal obligations.

Storage and access to personal data

KitchenTime stores the information we have collected about you for as long as we need to fulfill our obligations towards you for the purposes for which they were collected. However, the data may be stored longer than that in cases where there are legal obligations for KitchenTime to fulfill or when the company's legal interests require prolonged processing.

Personal data is handled strictly confidentially within KitchenTime AB and may be disclosed to third parties solely in relation to our fulfillment of our commitments to you as a customer and for the purposes for which the data was collected. This may, for example, be in connection with the transportation of your products, to media partners in connection with the distribution of our marketing or in relation to processing the payment of your products.

We will never pass over your personal data to third parties for marketing purposes outside of KitchenTime AB. Also, your information will not be sold to third parties without your permission.

Your personal data is stored according to the highest technical safety standards and we have taken organizational measures and implemented procedures to ensure that the data we have been entrusted stays safe.

Other

We use cookies and other similar techniques to measure and understand how our site is used. Mainly, we use Google's web analytics services. Read more about Google's privacy policy here.

It is very important to us that you as a customer feel comfortable with our handling of your personal information. If you have any questions or complaints, please feel free to contact us using the below contact details. You can also use the same contact details if you want to get a copy of the personal data we have stored about you, if you want to have the information changed or if you would like us to erase the data from our systems. In such cases, we will assist you as soon as possible, but at the latest within 30 days of your request.

KitchenTime AB (reg. no. 556826-1357)

Bredgränd 8

75320 Uppsala, Sweden

privacy@kitchentime.com